Public Users

7 articles

Public User Legal Name Verification

Agency Users can turn on an optional Legal Name Verification to require manual validation of any changes to the legal name submitted by the Public User.

Updated by Janelle Heuton

Updating a Public User's Email Address

In the event a citizen wants to update the email address that's associated with their Public User profile, you can update this on their behalf. To do so, please follow the instructions below. Select…

Updated

Assigning a Login to a Public User Manually

Agency Users have the ability to initiate the FrontDesk signup process on behalf of Public Users so that you can assign them a login.

Updated

Step by Step Instructions for Public User Account Creation

A Public User can create their own FrontDesk account for your agency. To do so, they will need to follow the steps below. Click "Create Now" below the login button to begin the Public User account cr…

Updated by Janelle Heuton

How to opt into Paper Bills

Public Users who have a FrontDesk login can opt to receive paper utility bills in addition to electronic bills.

Updated by Janelle Heuton

Merging Public Users

If you have duplicate Public Users, you may merge them together. There are two ways you can do this: Open the details page after selecting an individual Public User. Merge the Public Users from the m…

Updated by Janelle Heuton

Managing Public Users

What is a Public User? A Public User is a citizen of your community that has a FrontDesk account. A Public User can either create their own account or they can be activated by an Agency User who has…

Updated by Janelle Heuton

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