All Categories > FrontDesk > Public Users
15 articles
For agencies with FrontDesk who are currently using the SimpleCity Utility Billing Desktop, you may experience issues with the FrontDesk PDF not being available to the public user. The following expl…
Updated 9 months ago
For Agencies using the SimpleCity Landlord feature, Landlords can sign up for FrontDesk and pay for any balances that they are billed when one of their properties is vacant. Landlord Account Creation…
Updated 10 months ago
FrontDesk allows authorized Agency Users to see a rich variety of information about that user.
Updated 1 year ago by Janelle Heuton
To add more Public Users to your FrontDesk subscription, please email Margie Hopper, your FrontDesk Client Success Manager at margie@gworks.com. Let her know how many additional Public Users use woul…
Updated 2 years ago
If a FrontDesk user moves across town, you have a few options as far as linking their new utility account to their already existing FrontDesk profile. The sections below breakdown how the city or cit…
What is a Public User? A Public User is a citizen of your community that has a FrontDesk account. A Public User can either create their own account or they can be activated by an Agency User who has…
Updated 2 years ago by Janelle Heuton
When merging Public Users, you should always opt to retain the profile that has login capabilities. On the merge screen, you will decide which profile will be retained by checking the Public User ID…
Agency Users have the ability to initiate the FrontDesk signup process on behalf of Public Users so that you can assign them a login.
In the event a citizen wants to update the email address that's associated with their Public User profile, you can update this on their behalf. To do so, please follow the instructions below. Select…
A Public User can create their own FrontDesk account for your agency. To do so, they will need to follow the steps below. Click "Create Now" below the login button to begin the Public User account cr…
There are several reasons you won't be able to make a Public User inactive. Read more to find out why.
Updated 3 years ago by Janelle Heuton
Agency Users can turn on an optional Legal Name Verification to require manual validation of any changes to the legal name submitted by the Public User.
Public Users who have a FrontDesk login can opt to receive paper utility bills in addition to electronic bills.
If you have duplicate Public Users, you may merge them together. There are two ways you can do this: Open the details page after selecting an individual Public User. Merge the Public Users from the m…
With FrontDesk, you can upload files that remain associated with a Public User. Files can be uploaded by an Agency User or a Public User. All documents will count toward your data storage limits. Fil…
