FrontDesk

73 articles

Managing Payments Without FinanceHub in FrontDesk

Overview. When customers make payments through FrontDesk, gWorks Payments deposits the funds into your bank account. Without FinanceHub, you’ll need to manually review: Who made payments. What makes…

Updated by Vanessa Borges

How Guest Payments Works

In June 2024, Guest Payments is live! The Guest Payments feature is available to clients who have both FrontDesk and Finance Hub enabled or FrontDesk Essentials. What is Guest Payments? Guest Payment…

Updated by Janelle Heuton

SimpleCity is not Syncing to FrontDesk

From time to time, you might run into an issue where the FrontDesk to SimpleCity sync engine gets stuck. This may cause issues with updating receipts, as well as with changes not reflecting correctly…

Updated

FrontDesk & SimpleCity - Sync Procedures with gWorks payments

Overview of Changes. With the integration of SimpleCity’s Utility Billing desktop software and FrontDesk, you will see a few changes in SimpleCity and may need to change some of your procedures. This…

Updated

Integration between FrontDesk & Utility Billing Hub

Overview of Changes. With the integration of SimpleCity’s Utility Billing desktop software and FrontDesk, you will see a few changes in SimpleCity and may need to change some of your procedures. This…

Updated

How to Promote Public User Adoption

Now that you have FrontDesk, you want to encourage your residents to sign up. Why? Because for each customer who does, you save time and money while also providing superior customer service! And for…

Updated by Janelle Heuton

FrontDesk Data Management

Understanding How Data is Populated in FrontDesk After the initial data sync between FrontDesk and SimpleCity Utility Billing, you will notice the Public Users Tab and the Utilities Tab will be populated with data generated from your utility accounts in Utility Billing.

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Whitelisting SimpleCity programs for FrontDesk

In order for SimpleCity to send data to FrontDesk, SimpleCity uses programs to share data across the two platforms. If you have any kind of antivirus or firewall on your network, those can sometimes…

Updated

Linking Utility Accounts to a Public User

You can link Utility Accounts to a Public User Profile through your Agency Portal. For instructions on how the resident can link their Utility Account from their Public User Portal, reference the cit…

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FrontDesk Vs Legacy Utility Billing Modules

If you utilize any of the following modules in SimpleCity including: Utility Billing ACH , Utility Billing Internet , and Utility Billing E-bills , the functions that each of these modules served wil…

Updated

FrontDesk & SimpleCity - Sync Procedures (Forte)

Overview of Changes. With the integration of SimpleCity’s Utility Billing desktop software and FrontDesk, you will see a few changes in SimpleCity and may need to change some of your procedures. This…

Updated

Dashboards Overview

The FrontDesk Hub contains a Dashboard Tab that is meant to provide quick, high-level insight into the various functions of FrontDesk. Payments. The Payments section shows a snapshot of payments incl…

Updated by Janelle Heuton

SimpleCity Version 6.03.00: Synchronization Update

With SimpleCity Version 6.03.00, we have updated the sync process between FrontDesk and SimpleCity so that FrontDesk always relies on SimpleCity as the only source of billing information. This will a…

Updated by Janelle Heuton

Replacing Utility Billing Modules with FrontDesk

FrontDesk is designed to replace the following modules: Utility Billing Internet, Utility Billing ACH, Utility Billing Ebills, and Utility Billing Internet Bill Pay. Our goal is for you to experience…

Updated by Janelle Heuton

SimpleCity vs FrontDesk

Explore what you can do and what data lives in FrontDesk compared to SimpleCity.

Updated by Janelle Heuton

Reports Overview

The Reports Tab within the FrontDesk Hub allows you to create and configure reports to export. Create a New Report. To create a new Report, click on the Create Report button. Source. First, select a…

Updated by Janelle Heuton

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