Payments

15 articles

Where does the Public User's Amount Due come from in SimpleCity Desktop?

This article will explain how the balance is populated for each Public User and how that amount gets updated.

Updated by Janelle Heuton

gWorks Payment Reports

Learn more about the gWorks Payments reports available to you to track transactions and funding events.

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FrontDesk payment didn't update to Receipt Management

Utility Billing Inquiry. If a payment is not updated in Receipt Management, the payment won't be applied to the Account's utility balance. In this case, it will be left as an "outstanding payment" on…

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Returned FrontDesk Payments

In FrontDesk, it's possible that you may have payments come back as returned for various reasons. Often times it's due to the customer having Nonsufficient Funds (NSF). Return Notification. You are n…

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Accepting Payments on Behalf of Public Users

If you take credit card payments over the phone or in person, FrontDesk allows you the flexibility to enter in a payment on behalf of a Public User. To do this, follow the process outlined below. Fir…

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Payments FAQ

Will I need to generate and submit an ACH file for AutoPay to run? No. Any Public User enrolled in AutoPay through FrontDesk will automatically be charged according to when you designated AutoPay to…

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Submitting a Partial Payment through FrontDesk

Public Users have the ability to submit a partial payment for a Utility Bill when paying online through FrontDesk. This is helpful if a customer wants to pay for penalties, arrears balances, or payme…

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gWorks Payments Procedures

This article provides an overview of the differences between Forte and gWorks Payments which are useful for those transitioning to gWorks Payments. gWorks Payments Vs Forte. Key Differences The cutof…

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FrontDesk AutoPay & ACH Payments

With FrontDesk, Public Users have the ability to enroll in AutoPay using e-check or a credit/debit card. This article will explain how to update your Agency settings so that automatic payments are wi…

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Voiding Payments Made through FrontDesk

In the event that a FrontDesk payment needs to be voided, you can void it directly in the platform under the following circumstances: It's still the same day that the payment was originally submitted…

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What Happens When Bank Pay customers Enroll in FrontDesk?

If a customer was on Bank Pay in SimpleCity, their Bank Pay information is removed once that citizen becomes and Active Public User in FrontDesk. This means they will no longer be eligible for automa…

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Forte's Validate+ Payment Validation

Forte+ is a new enhancement being put in place that provides additional validation on ACH and eCheck payment methods.

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Overpaying a Utility Bill

FrontDesk allows Public Users to overpay their Utility Bills by up to $100. In the event an overpayment is made, that money will be applied to the specific Utility Account for which it was paid. It w…

Updated by Janelle Heuton

Payment Failures & Forte Error Codes

All payments are processed by Forte. These transactions are displayed in the Transaction sub-tab in Payments. Each transaction has a related response and code.

Updated by Janelle Heuton

Payments Tab Overview

Use the Payments Tab in the FrontDesk Hub to view all payments made through FrontDesk. The Payments Tab consists of five sub-tabs: Dashboard, Billing, Transaction, Dispute, and Reports. Keep in mind…

Updated by Janelle Heuton

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