Returned FrontDesk Payments
In FrontDesk, it's possible that you may have payments come back as returned for various reasons. Often times it's due to the customer having Nonsufficient Funds (NSF).
Return Notification
You are notified of these returns from the FrontDesk Dashboard. Under the Communication-System, you will see a notification that a payment was refunded. The system currently labels returns as "refunds."
You can also find a list of refunded transactions by navigating to FrontDesk > Payments > Transactions. Select Refunded from the Status Filter dropdown to view all refunded transactions.
From here, you can view the transaction details by clicking on the Transaction ID link in the far left column. Details including Public User and Utility Account will be displayed.
To process the payment reversal, you will need to follow the steps outlined in the document linked here.
