Voiding Payments Made through FrontDesk
In the event that a FrontDesk payment needs to be voided, you can void it directly in the platform under the following circumstances:
- It's still the same day that the payment was originally submitted
- It's before the 8:30pm CST batch cutoff time for that day.
Any payment that needs to be reversed after your batch cutoff time will need to be issued as a refund check via Accounts Payable or Utility Billing in the SimpleCity Desktop software.
Step by Step Instructions for Voiding FrontDesk Payment
- Navigate to the Payments tab in FrontDesk, then click the Transactions sub-tab.
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- Look up the transaction by the Public User's name, then click the Transaction ID to open the details of the transaction.
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- On the following screen, in the Payment Vendor Details window, you can proceed to void the transaction.
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You will also need to void the corresponding receipt in the SimpleCity Receipts Management module.