The Public User isn't able to create an Account
Updated
by
Janelle Heuton
Public Users can create their own FrontDesk accounts. When a public user is attempting to associate themselves to an account, there are a number of different checks that are performed. We check for the following information to ensure they are associated with the Utility Account they are claiming.
- Account Number is correct
- Physical Address
- Whether they have a Payment Plan in place. This is also referred to as Level Pay, Budget Billing, or Budget Pay.
If the User receives an error when creating a FrontDesk account, there may be several reasons. The error code that appears will have a number at the end. For example, the code may read "Unfortunately we cannot match this account, please verify details and try again (4)." The number at the end of the code provides additional information about why the account wasn't matched.
They are numbered as below:
- The Utility Account the Public User is trying to claim was not found.
- The Utility Account the Public User is trying to claim is not active.
- The Utility Account has already been assigned to another Pubilc User.
- The Utility the Public User is trying to claim is already associated with a FrontDesk Public User account.
- The address was not correct; it does match on the first line.
