Utility Billing Hub

7 articles

Receiving Utility Billing Payments

Citizens can pay their Utility Bill through one of the following sources: 1. Online Payments via FrontDesk. These Payments will sync from FrontDesk to Utility Billing Hub automatically. 2. In-office…

Updated by Janelle Heuton

How to Process Penalties

In UB Hub, you can configure penalties that apply in the event of a late payment. These penalties can be added to a Service or Utility Account so when a payment is late, the penalty can be calculated…

Updated by Janelle Heuton

Delinquent Utility Accounts & Notification

Once you complete the Penalty Calculation process and post penalties, any Utility Account with an unpaid overdue balance will become Delinquent. Once an Account is marked as Delinquent, you can gener…

Updated by Janelle Heuton

Collecting Meter Readings (Meter Data Management)

To populate the meter reads and calculation consumption in the Biling Run, you first need to generate, fill out, and import the Meter File containing the meter reads. You can import a file containing…

Updated by Janelle Heuton

How to Correct Bills through Balance Adjustments & Billing Corrections

If a bill is incorrect, you'll have the opportunity to correct it. Depending on your needs, you can correct a bill by either applying a Balance Adjustment or a Billing Correction to correct consumpti…

Updated by Janelle Heuton

How to Process a Billing Run

After you have imported your meter reads, you are ready to complete your Billing Run (also known as Cycle Billing). For more information about importing meter reads, please read Collecting Meter Read…

Updated by Janelle Heuton

Miscellaneous Charges

Miscellaneous Charges can be used to apply charges or credits to Services or Utility Accounts. These credits or charges can be one-time, such as when a Service gets disconnected and you wish to charg…

Updated by Janelle Heuton

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