Utility Billing Hub

36 articles

How to Process a Billing Run

After you have imported or entered your meter reads, you are ready to complete your Billing Run (also known as Cycle Billing). For more information about importing meter reads, please read Collecting…

Updated by Janelle Heuton

How to Process Penalties

In UB Hub, you can configure penalties that apply in the event of a late payment. These penalties can be added to a Service or Utility Account so when a payment is late, the penalty can be calculated…

Updated by Janelle Heuton

Service Averaging & Related Services

In some cases, your charges for one Service may be based on the usage or average usage of another Service. Related Services are a way to charge for one Service based on the consumption of another Ser…

Updated by Janelle Heuton

Managing Landlords

Landlords are Public Users that own multiple properties which may be rented to Tenants who are responsible for paying part of all of a utility bill. Each Utility Account must have a Bill Payer, which…

Updated by Janelle Heuton

How to Correct Bills through Balance Adjustments & Billing Corrections

If a bill is incorrect, you'll have the opportunity to correct it. Depending on your needs, you can correct a bill by either applying a Balance Adjustment or a Billing Correction to correct consumpti…

Updated by Janelle Heuton

Miscellaneous Charges

Miscellaneous Charges can be used to apply charges or credits to Services or Utility Accounts. These credits or charges can be one-time, such as when a Service gets disconnected and you wish to charg…

Updated by Janelle Heuton

Utility Billing Reports

Utility Billing includes several canned reports along with a flexible Report Builder. You can access Reports in Utility Billing > Reports. Canned Reports. The canned reports are designed to contain p…

Updated by Janelle Heuton

How to Complete Property Location Cleanup in SimpleCity

Before SimpleCity Utility Billing data can be migrated to Utility Billing Hub, you first need to complete the Property Location Cleanup process. This process verifies the Service Addresses within you…

Updated by Janelle Heuton

How to Transfer a Utility Billing Balance to a different Account

You may need to transfer an outstanding bill from one Utility Account to another. This may happen if you are informed of a resident moving out after billing has occurred and you need to transfer the…

Updated by Janelle Heuton

How to Manage Services

Individual Services must be set up before they can be associated with Utility Accounts and billed for. To view, edit, or add Services, go to Utility Billing > Settings > Services. This page will show…

Updated by Janelle Heuton

Statement Billing

Some Utility Customers may want to receive all bills for their properties as a single statement so it is easier and quicker for them to view, manage and pay their account dues. Statement Billing also…

Updated by Janelle Heuton

How to Create a List of Compound Meters for Migration

If you are upgrading from SimpleCity to UB Hub, you'll need to provide a list of your compound meters so we can ensure they migrate correctly. Follow the instructions below to obtain a list of compou…

Updated by Janelle Heuton

Utility Billing Cash Handling Procedures

These instructions are intended for Agencies who use Utility Billing Hub in gWorks Cloud but are still using SimpleCity General Ledger and Bank Reconciliation Modules. gWorks Cloud will create two fi…

Updated by Janelle Heuton

Integrating UB Hub with SimpleCity

These instructions are intended for Agencies who use Utility Billing Hub in gWorks Cloud but are still using SimpleCity General Ledger and Bank Reconciliation Modules. Everyday, Finance Hub will gene…

Updated by Janelle Heuton

How do I Change or Replace a Meter Vendor in UB Hub?

A Utility Account is associated with a specific Property, or Service Location, and Account Holder. Metered Services are associated with a specific meter. Meters and their details can be view and mana…

Updated by Janelle Heuton

Finance Hub Lite: gWorks Cloud & SimpleCity Desktop Integration

gWorks Cloud offers the benefit of being a single, comprehensive, and integrated system for your Agency's needs. If you have Utility Billing or HR Hub, you will automatically get Finance Hub Lite. Fi…

Updated by Janelle Heuton

Receiving Utility Billing Payments

Citizens can pay their Utility Bill through one of the following sources: 1. Online Payments via FrontDesk. These Payments will sync from FrontDesk to Utility Billing Hub automatically. 2. In-office…

Updated by Janelle Heuton

Shutting Off Utility Accounts

Once a Utility Account is Delinquent, you can schedule it to be shutoff. You also have the ability to configure how Shutoff Accounts are handled in Shutoff Settings. There are four Shutoff Statues th…

Updated by Janelle Heuton

Delinquent Utility Accounts & Notification

Once you complete the Penalty Calculation process and post penalties, any Utility Account with an unpaid overdue balance will become Delinquent. Once an Account is marked as Delinquent, you can gener…

Updated by Janelle Heuton

How Bad Debt Works

If you use Accrual Accounting, Utility Billing Hub allows you to identify and manage Bad Debt. Once a Utility Account balance is unpaid for a considerable time and you no longer expect to receive thi…

Updated by Janelle Heuton

Printing Utility Bills

You can batch print bills so they can be mailed. If the Account Holder for a Utility Account is set to receive printed bills, all bills should be created automatically when bills are posted based on…

Updated by Janelle Heuton

How to Configure Invoice Templates

Utility Billing Hub supports a wide range of configuration for invoices. When you complete a Billing Run and post bills, the bills will be generated based on the Invoice Format and Type associated wi…

Updated by Janelle Heuton

Managing Deposits

Most Agencies require their citizens to pay deposits when setting up a new Utility Account or Service within an Account. Deposits can be assessed for each individual Service within a Utility Account.…

Updated by Janelle Heuton

How to Configure GL Distributions for Utility Billing

You can configure General Ledger ("GL") Distributions for a variety of events so that the correct GL Accounts get credited and debited. For each event, you can configure the GL Account numbers for th…

Updated by Janelle Heuton

How to Configure Tax Tables

Tax Tables are configured in Settings. To view and configure Tax Tables, open Utility Billing > Settings > Tax Tables. The Tax Tables page will display all Tax Tables set up in Utility Billing Hub. Y…

Updated by Janelle Heuton

Tax Exemptions

Certain Utility Accounts or Services can be Tax Exempt or partially Tax Exempt. The property level will set which tax authorities that property is subject to. Tax Exemption may be set at the individu…

Updated by Janelle Heuton

Fuel Adjustments

You have the option to configure Fuel Adjustments, or additional charges for fuels such as gas or electricity to transfer the cost of buying the fuel from the market to the Utility Accounts. The Fuel…

Updated by Janelle Heuton

How to Set Up Budget Billing

Budget Billing is used to allow Account Holders to pay a consistent amount each month for a specific Service, allowing them to easily "budget" for their Utility Billing expenses. The amount due is ca…

Updated by Janelle Heuton

How to Set Up Payment Agreements

Payment Agreements are used for Bill Payers who are unable to pay their total amount due. A Payment Agreement can be set up so that the Bill Payer can pay their outstanding balance over time in agree…

Updated by Janelle Heuton

How to Set Up Energy Assistance

Energy Assistance is used when a third party provides assistance for Bill Payers to pay their Utility Bill balances. In this case, the Agency receives the amounts and applies them to the balances for…

Updated by Janelle Heuton

How to Configure Rate Tables

Rate Tables are configured in Settings. To view and configure Rate Tables, open Utility Billing > Settings > Rate Tables. The Rate Tables page will display all Rate Tables set up in Utility Billing H…

Updated by Janelle Heuton

Service Requests

Service Requests are used to start, stop, pause, or temporarily inactivate a Service or Utility Account. Service Orders officially update the life cycle of the Service or Utility Account. The Utility…

Updated by Janelle Heuton

Utility Billing Settings

There are a variety of options available in Settings so you can configure Utility Billing to meet your specific needs. To view and update Settings, view Utility Billing > Settings. Settings are split…

Updated by Janelle Heuton

Collecting Meter Readings (Meter Data Management)

To populate the meter reads and calculation consumption in the Biling Run, you first need to generate, fill out, and import the Meter File containing the meter reads. You can import a file containing…

Updated by Janelle Heuton

Utility Account Overview

A Utility Account is the primary entity around which all billing occurs. An individual Utility Account represents a distinct relationship between a person or business (Account Holder) and Service Loc…

Updated by Janelle Heuton

Creating a New Utility Account

To Create a new Utility Account, click Add Account on the UB Accounts master list on Utility Billing > UB Accounts. This will initiate a Move In Service Request to create a new Utility account. You c…

Updated by Janelle Heuton

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